How do I set up Mail with my / Hotmail / Live email?

November 11, 2022

Please follow these instructions to set up the Mail app if you will be using the Outlook Mail page set.  

The following link will take you to instructions on Microsoft's website for setting up email in the Mail app.  These instructions will be the most up to date.  Your device will need to be unlocked in order to follow the link.  If you need help with the instructions or want to purchase an unlock key, please contact Tobii Dynavox.

If your device is locked, please follow the instructions below taken from Microsoft's knowledge base.  

If you have Windows 10 or a later version and you sign in with a Microsoft account that has an, Live, Hotmail, or MSN address, that account is added to the Mail and Calendar apps. You can add that email account and many other email accounts to the Mail and Calendar apps to start sending and receiving email and creating and managing events.

Add a new email account

  1. Select Start , enter Mail, and choose the app from the results.

  2. If this is the first time you've opened the Mail app, you’ll see a Welcome page. Select Add account to get started.

    If you've used the Mail app before, at the bottom of the left navigation pane, select Settings  Settings icon, and then choose Manage Accounts.

    Note: On a phone or tablet, tap the three dots at the bottom of the page to access Settings.

  3. Select Add account.

  4. Choose

  5. Enter the required information and select Sign in. For most accounts, this is your email address, password, and the account name. The account name is what you'll see in both the left pane of the Mail app and in the Manage Accounts pane.

    Note: If you receive the message “We couldn’t find info for that account. Make sure that the email address is correct and then try again.  

  6. Select Done. Your data will start syncing as soon as your account is set up.

Note: It may take a few minutes for your account to synchronize. During this time, you may see "Not synced yet" in the message pane. 


If you're having problems setting up your account, try the following.

  • If you upgraded to Windows 10 or a later version, you'll need to re-add your accounts to the Mail app.

  • Make sure your email address and password are correct. Passwords are case-sensitive.

  • If you see your most recent messages but no older messages, you probably need to change your email sync duration.

  • If you see a message that your account is out-of-date, you probably need to update your password.