COVID-19 can live on cardboard for 24 hours and plastic for 72 hours. We advise our customers to let the package sit for 24 hours, as we ship all our devices in cardboard outer container. As an extra precaution, when opening the package, they can use gloves and a mask for an additional level of protection. They should discard the outer cardboard container immediately and wipe down all contents within the container using disinfectant wipes.

The virus can live up to 72 hours on surfaces, so every incoming repair is isolated for 72 hours. Upon receipt, the Repair Receiving and Shipping Technician, wearing gloves, wipes the device and any related accessories with disinfectant wipes. The repair is passed to the Repair Technician, who wears gloves during the repair and upon completion of the repair wipes the device down again with disinfectant wipes. The Repair Technician passes the repair to the Receiving and Shipping Technician who again wipes down the device and any accessories the customer sent in. The entire Repair Team is wiping down their own workstations and surrounding areas a minimum of twice a day.

The virus can live up to 72 hours on surfaces, so every incoming rental/trial device is isolated for 72 hours prior to processing. Upon receipt, a technician, wearing gloves, wipes the device and any accessories that come in with disinfectant wipes. The rental/trial device is then passed to the next technician to prepare with an image. After imaging the device and getting it ready for shipment, the device is wiped down. When an order is received, the device is pulled from the shelf and wiped down again prior to shipping to the customer. The entire Rental/Trial Team is wiping down their own workstations and surrounding areas a minimum of twice a day.

Each Shipper wears gloves, changing them every hour. After each hour, they remove the gloves and wash their hands prior to applying a new pair of gloves. The Shippers wipe down their workstations two times a day. They also wipe down their shared areas, such as the foam machines and packing table, twice a day. Every device that a Shipper touches or removes from the box as they are shipping will be wiped down with a disinfectant wipe as they are preparing the order for shipment. The shipping teams also wear gloves while assembling mounts and packing any accessories that go with the order, prior to shipping.

The Production Technicians wipe down their workstations two times a day. When they are done imaging the devices, they wipe down each device prior to re-boxing and placing it on the shelf for the Shipping Team. Keyguards are wiped down after cutting and then placed in a sealed plastic bag.

The virus can live on cardboard surfaces for 24 hours and up to 72 hours on plastic surfaces, so every incoming new inventory shipment is isolated in a quarantined area for either 24 or 72 hours prior to processing. The Inventory and Purchasing teams work together to determine the period of time to isolate the delivery, based on source of supply. The Receiving Technician always wears gloves and a mask during receiving. When we receive customer returns, we isolate the package for 72 hours prior to opening them. After they are opened, the Receiving Technician, wearing gloves and a mask, wipes down the device, and any accessories received are either cleaned or scrapped.

Tobii Dynavox provides PPE to its employees. Personnel working on behalf of the company in any setting, or any customer location, must wear a face mask/covering. Account Managers or any other field-based employee should wear gloves while performing duties related to devices or services such as demonstrations, in-servicing, training or assistance with installations. If gloves are not practical for the task, then gloves are worn until all surfaces, devices and accessories have been wiped down with disinfecting product (wipe or spray) in accordance with the package directions. Additional PPE is provided for use as needed including hand sanitizer, wipes, face shields and other protective gear.

Account Managers pre-screen for COVID-19 symptoms or risks with planned attendees before in-person meetings. This is designed to mitigate the spread of the virus for both our employee and future participants at in-person appointments. Results are stored for reporting and tracing purposes.

All devices are wiped with disinfectant after each use or in-between demonstrations. The company provides field-based Account Managers with wipes. We provide Clorox Healthcare or other suitable best-available medical or hospital grade wipe product. Instructions for cleaning are available in the device manual or on the company website.