All Tobii Dynavox devices and accessories are backed with a 30-day, money-back guarantee. If you are not entirely satisfied with the product you receive from us, you may return it. The item must be returned within the 30-day return policy window. In order to return a product, there must be no alteration from the product’s original condition. Refunds are usually processed within 15-20 business days after receiving and inspecting the returned item.
The following items are not available for return:
You may exchange any unused product within 30-days of purchase. You will need to provide us with your order number or invoice number and the items must be returned in packaging that is adequate to protect it from damage. The cost of shipping the item(s) back is the responsibility of the customer unless we made a mistake with the original order. Ensure that you ship the items back with a tracking number for delivery confirmation and insurance in case of delivery damage.