CUSTOMIZE WITH SHOGUN
Skip to Main Content

Do Tobii Dynavox products work with Windows 11?

October 01, 2021


Why is my BM7 Editor displaying a full blank white screen?

August 25, 2021

View all articles on Boardmaker Boardmaker 7

How do I set up my I-13/I-16 device to perform automatic backups?

August 12, 2021

View all articles on I-13 / I-16

How do I license my Join-In Accessible Apps?

August 04, 2021


Can I use Tobii Dynavox Control with Tobii Game Hub?

August 03, 2021


Boardmaker 7 - Why is Control+Click not working on my MAC

July 30, 2021

View all articles on Boardmaker Boardmaker 7

How to Backup Saved Activities on a Chromebook before Uninstalling

July 27, 2021

View all articles on Boardmaker Boardmaker 7

I added a new image to My Media but it is not appearing in the Editor when searching

July 07, 2021

View all articles on Boardmaker Boardmaker 7

How to Reconnect my Bluetooth Phone if Pairing is Corrupted

June 23, 2021

View all articles on Communicator 5

Why has my partner window gone dark and unable to be switched on?

June 08, 2021

View all articles on I-13 / I-16
When the I-13 or I-16 device is powered on, the partner window should become active. If the partner window remains dark and does not respond, it may be due to Windows updating the driver to an incompatible driver. 

Communicator will no longer open after updating to version 5.5.7

May 11, 2021

View all articles on Communicator 5

How to take a screen shot on a Tobii Dynavox device for a custom keyguard.

May 06, 2021

View all articles on I-110 I-13 / I-16 I-Series Indi

Why am I getting a Conversion Error when trying to download saved Activities from My Boardmaker?

May 05, 2021

View all articles on Boardmaker Boardmaker 7

Why am I not getting search results when searching My Media in Boardmaker 7?

May 05, 2021

View all articles on Boardmaker Boardmaker 7

Does Snap work on iOS10?

April 12, 2021

View all articles on TD Snap

How do I run a system restore on my I-13/I-16 device?

April 07, 2021

View all articles on I-13 / I-16

Why is the letter 'I' being spoken as "Capitol I"

April 01, 2021

View all articles on Boardmaker Boardmaker 7

Why do I get a white screen whenever I open a Sensory Eye-FX game?

March 08, 2021

View all articles on I-Series

Cursor is moving left or right in the message window after update of TD Snap 1.15, Scanning access method

February 26, 2021

View all articles on I-110 Indi TD Snap

How Do I Get My Accessible or Join-In Apps to Install or Work Correctly?

February 18, 2021

View all articles on Communicator 5 I-13 / I-16 PCEye 5

How to redeem PODD or Gateway for a Speech Case Tablet (CLOSED)

February 03, 2021

View all articles on Speech Case TD Snap

Where did the Windows Settings Utility go?

January 25, 2021

View all articles on I-110 I-13 / I-16 I-Series Indi

Why do I see a white box when I run Sensory Guru EyeFX?

January 22, 2021

View all articles on I-Series

IT Guidance for Deploying TD Snap 1.14 and above

January 22, 2021

View all articles on TD Snap

Why do I get “Error starting Boardmaker 7 Editor: edge.initializeClrFunc is not a function” when creating a new activity using the Boardmaker 7 Editor?

January 08, 2021

View all articles on Boardmaker Boardmaker 7

How do I clear the cache in the Join-In browser?

January 07, 2021

View all articles on Communicator 5

My Boardmaker 7 Editor is stuck displaying on only 1/4 of the screen.

December 31, 2020

View all articles on Boardmaker Boardmaker 7

How do I save BM7 activities when editing on a Chromebook?

December 17, 2020

View all articles on Boardmaker Boardmaker 7

How Do I Broadcast Messages with Google Assistant?

December 16, 2020

View all articles on TD Snap

Creating a PDF/Printing from a Chromebook

December 10, 2020

View all articles on Boardmaker Boardmaker 7

How many Licenses and Companion Apps do I get with the Purchase of TD Snap (1.14 release and later)

December 09, 2020

View all articles on TD Snap

How do I use Tobii Dynavox Software License Manager?

December 09, 2020


How Do I Connect Google Nest Mini to Snap?

December 09, 2020

View all articles on TD Snap

How can I get eye tracking working again after updating my I-13 / I-16 when the eye tracking lights are out?

December 08, 2020

View all articles on I-13 / I-16

How do I connect my Google account to Snap?

November 24, 2020


Boardmaker 7 - Error When Attempting to Create Button

November 20, 2020

View all articles on Boardmaker Boardmaker 7

Why is symbol drag and drop not working?

November 16, 2020

View all articles on Boardmaker Boardmaker 7

How Do I Make A Sound File To Play Directly On A Button In TD Snap?

November 16, 2020

View all articles on TD Snap

Where Can I Manage My Boardmaker 7 Perpetual License?

November 16, 2020

View all articles on Boardmaker Boardmaker 7

If I delete something from my Boardmaker Account will it be deleted from Boardmaker 7 (BM7) as well?

November 16, 2020

View all articles on Boardmaker Boardmaker 7

What are the Boardmaker 7 System Requirements?

November 16, 2020

View all articles on Boardmaker Boardmaker 7

What URLs Do I Need to Whitelist for Boardmaker 7?

November 16, 2020

View all articles on Boardmaker Boardmaker 7

How do I turn on the Google Play Store and Whitelist Apps for Boardmaker 7?

November 13, 2020

View all articles on Boardmaker Boardmaker 7

How to restore a Backup after the migration to 1.14 if it failed restoring

November 13, 2020

View all articles on I-110 I-13 / I-16 I-Series Indi TD Snap

How Can I Use Computer Control Like Gaze Point?

October 23, 2020

View all articles on I-13 / I-16 PCEye 5

“What do I do when the PC Eye 5 installer causes my Communicator 5 to crash upon trying to open?”

October 22, 2020

View all articles on Communicator 5 PCEye 5

What screen size can the PCEye 5 be used with?

October 20, 2020

View all articles on PCEye 5

What gaze software will the PCEye 5 work with?

October 20, 2020

View all articles on PCEye 5

How do I clean a PCEy?

October 20, 2020


How do I transport a PCEye 5?

October 20, 2020

View all articles on PCEye 5