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Product Warranties

Product Warranties

Warranty

Overview

Warranty & Support Plans

All Tobii Dynavox devices in the UK come with our Manufacturer’s Warranty for two years. Some of our devices include our TD Care extended warranty, which is comprised of the Manufacturer’s Warranty plus additional useful safeguards. It’s possible to extend TD Care on devices which include it and to add it to other devices at the moment of purchase only. Please contact us to discuss your requirements. Prices exclude VAT.

Current devices Warranty Type Term Cost

TD Care

TD Care (#610208)

TD Care (#610209)

TD Care (#610210)

2 yrs

1 extra yr

2 extra yrs

3 extra yrs

Included

£219


£456


£685


TD Care

TD Care (#610178)

TD Care (#610191)

3 yrs

1 extra yr

2 extra yrs

Included

£196


£377


Manufacturer

TD Care (#610221)

TD Care (#610222)

TD Care (#610223)

2 yrs

1 yr


2 yrs


3 yrs


Included

£88


£158


£227


TD Care (incl. iPad)

TD Care (incl. iPad)
(#610233)

TD Care (incl. iPad)
(#610234)

TD Care (incl. iPad)
(#610235)

90 d


1 yr



2 yrs



3 yrs



Included


£249



£460



£697



Manufacturer


TD Care (#610202)

TD Care (#610203)

TD Care (#610204)

2 yrs


1 yr


2 yrs


3 yrs


Included


£219


£389


£509


TD Care (#610211)

TD Care (#610212)

TD Care (#610213)

1 yr


2 yrs


3 yrs


£299


£549


£749


Current devices Warranty Type Term Cost

TD Care

TD Care (#610208)

TD Care (#610209)

TD Care (#610210)

2 yrs

1 extra yr

2 extra yrs

3 extra yrs

Included

£219

£456

£685

TD Care

TD Care (#610178)

TD Care (#610191)

3 yrs

1 extra yr

2 extra yrs

Included

£196

£377

Manufacturer

TD Care (#610221)

TD Care (#610222)

TD Care (#610223)

2 yrs

1 yr

2 yrs

3 yrs

Included

£88

£158

£227

SC Tablet
(incl. iPad)

TD Care (incl. iPad)

TD Care (incl. iPad)
(#610233)

1 yr

1 yr


Included

£249


Manufacturer

TD Care (#610202)

TD Care (#610203)

TD Care (#610204)

2 yrs

1 yr

2 yrs

3 yrs

Included

£219

£389

£509

Manufacturer

TD Care (#610211)

TD Care (#610212)

TD Care (#610213)

2 yrs

1 yr

2 yrs

3 yrs

Included

£299

£549

£749

Legacy Devices Warranty Type Term Cost

Manufacturer                          

2 yrs        

Included

Manufacturer

2 yrs

Included

Manufacturer

2 yrs

Included

Manufacturer

2 yrs

Included

Tobii Dynavox Manufacturer’s Warranty

All Tobii Dynavox devices come with a minimum 2-year Manufacturer’s Warranty. Additional accessories such as cases, bags, keyguards, switches and mount plates come with a 90-day warranty, and device mounts come with a 1-year warranty. Our TD Care Warranty is not available for these additional accessories and device mounts.

Our Pledge

We warrant, during a period of two years from the date of shipment*, that our delivered products:

  • Correspond in all material respects to their specifications
  • Are free from defects of materials or workmanship
  • Function subject to their intended use

*The 2-year warranty period starts from the date the product is shipped from Tobii Dynavox’s manufacturing facility when it is first purchased. If the device is repaired or exchanged, the original warranty will still start at the original date of shipment (of the original device) when it was first purchased; a new 2-year period will not be restarted.

Limitations

This warranty does not apply to consumable items, such as batteries, unless damage has occurred due to defects in materials and workmanship.

Tobii Dynavox warrants that, if applicable, the product batteries will materially function in accordance with specifications for:

  • Ninety (90) days from delivery for external batteries
  • Twelve (12) months from delivery of Tobii Dynavox products with internal batteries

Products and accessories sold by us which are not manufactured by Tobii Dynavox are not covered by the Tobii Dynavox Manufacturer Warranty, nor are defects or malfunctions caused by:

  • Third party products
  • Alteration or modification of the product(s)
  • Using the product(s) in a way which is inconsistent with the intended purpose
  • Using the product(s) in a manner or purpose other than specified in the user manual
  • Negligence
  • Normal wear and tear of the hardware

The Tobii Dynavox Manufacturer Warranty is considered null and void if damage has been caused, in our estimation, by disassembly or other modification by any party who is not specifically authorised by Tobii Dynavox to provide such service.

Warranty Validity

The Tobii Dynavox Manufacturer’s Warranty is only valid for products purchased directly from Tobii Dynavox or an authorised Tobii Dynavox partner. Please note that when you purchase a product from a dealer that is not authorised, you are taking a risk, as the products may be counterfeit, used, damaged, defective, stolen, or may not be designated for use in your country. Please protect yourself, and your Tobii Dynavox product, by ensuring you purchase through proper channels. A complete list of Tobii Dynavox authorised partners can be found here. Please contact us directly at +44 (0)114 481 00 11 if you are uncertain.

Liability

Tobii Dynavox shall not, under any circumstances, be liable for any indirect or consequential damage, including but not limited to loss of business or goodwill, loss of revenue or loss of profits. Tobii Dynavox´s liability under the warranty shall be limited to the order sum, i.e. the total price of Products and Services delivered. This warranty does not guarantee uninterrupted use of your device.

Neither party shall be liable to the other for failure or delay in the performance of an obligation due to events that are unforeseeable and beyond the control of either Party, such as but not limited to war, fire, explosion, labour conflicts, acts of nature, embargoes or government regulations and restrictions that interfere with the obligations carried out hereunder, provided that the Party affected by such case of force majeure gives prompt written notice of such condition to the other Party and resumes its performance as soon as reasonably possible.

Additional Information

In order to use your warranty to get a device repaired, you will need to notify us first and follow a series of steps.

Extended Warranties

We also offer additional service warranties through our TD Care extended warranty.

What is TD Care?

TD Care is an extension of our Manufacturer’s Warranty. It’s included with some of our devices and can be added to others.

Tobii Dynavox employee working in the production facility.

How it works

TD Care offers an unmatched industry-wide level of protection, including unlimited accidental damage claims per year on the device itself, batteries and even chargers. It’s possible to extend TD Care on devices which include it and to add it to other devices at the moment of purchase only. We'd be happy to talk to you about your requirements.  


Additional cover

TD Care is an extended warranty that offers damage protection but does not cover fire, theft or loss. These can only be covered by an insurance policy, which Tobii Dynavox is unable to provide under the Financial Services Act. Communication Matters offers free information about this kind of insurance.

Man with his wife using an insured Tobii Dynavox device

What's included?

TD Care includes the following benefits:

Damage protection


Includes:

  • Unlimited accidental damage protection

  • Batteries and chargers replaced/repaired at no cost

  • Free loan device whilst your device is being repaired (subject to availability)

  • Free return shipment after repair

  • Remote trouble shooting (requires internet connection)

  • Repair Warranty

 

Excludes:

  • Loss or theft of the device (can be covered by private insurance)

  • Damage caused by deliberate action, misuse or neglect

  • Damage caused by an attempt to open the device

  • Any other devices that may be used together with your Tobii Dynavox device

  • Any 3rd party software and licenses that have been installed after initial purchase

Product Lifetime Coverage

  • Access to software updates

  • Repairs available throughout the product’s lifespan

  • Availability of Accessories

Repairs

  • Guarantee on repair work and parts

  • Use of certified technicians and replacement parts

  • 90-day guarantee on repair work

Support