Warranty
Warranty
Overview
We get it: things happen, and communication devices aren’t exempt. If your device gets damaged, we want you to feel confident that Tobii Dynavox will support you. That’s why we offer TD Care – a full 5-year warranty on the TD I-110, TD Pilot, and TD I-Series devices. The TD Care warranty is outlined below. If an accident occurs outside of the warranty, please contact Tobii Dynavox or an authorised Tobii Dynavox Reseller to discuss options that may be available to you.
The new 5-year TD Care period starts from the original date of shipment of the Device. If the Device is repaired or exchanged, TD Care continues from the original date of shipment of the original Device. A new 5-year period will not be started.
This new 5-year warranty is applicable for devices shipped on or after 1st September 2024. Devices shipped prior to that date retain their original warranty at the time of shipment. This warranty is valid only in the country of purchase and is non-transferable.
Current devices | Warranty Type | Term | Cost |
| TD Care | 5 yrs | Included |
TD Care | 5 yrs | Included | |
| TD Care | 5 yrs | Included |
| TD Care | 5 yrs | Included |
Manufacturer | 2 yrs | Included | |
Manufacturer | 2 yrs | Included | |
SC Tablet/SC Tablet Mini | TD Care | 3 yrs | Included |
Legacy devices | Warranty Type | Term | Cost |
TD Care Manufacturer Phone | 3 yrs 2 yrs 5 yrs | Included Included Included | |
EyeMobile Plus | Manufacturer | 2 yrs | Included |
| TD Care | 2 yrs | Included |
| TD Care | 2 yrs | Included |
| TD Care | 2 yrs | Included |
| TD Care | 2 yrs | Included |
TD Care | 3 yrs | Included |
Read full TD Care Terms & Conditions
Tobii Dynavox endeavors to make the repair process as easy as possible. Contact our Tobii Dynavox support team to request repair via phone: UK: (+44) 114 481 0011; Norway: (+47) 555 510 60; Germany: (+49) 699 072 005 00; China: (+86) 512 693 62 880; Rest of EU/World (except North America): (+46) 852 295 020. Alternatively, you can as well send us an email at: Support.eu@tobiidynavox.com (for all EU/World) or support.cn@tobiidynavox.com (China only).
For devices purchased through an authorised reseller, please contact them directly.
To better serve you, please have the serial number of your device available prior to contacting Tobii Dynavox. The serial number can be found on the back of the Device. If your Device is covered by TD Care, we will provide return shipping and handling instructions.