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Boardmaker 7 Help

Boardmaker 7 Help

Boardmaker 7

Overview

Boardmaker FAQs & Guidance

We're aware of some issues preventing our customers from properly using Boardmaker 7 and would like to offer guidance. Start by selecting an area for answers to frequently asked questions.

Editor

Student Center

Curriculum

myBoardmaker

Editor

Student Center

Curriculum

myBoardmaker

Editor

Student Center

Curriculum

myBoardmaker

Introduction

We’re aware of some issues preventing customers from properly using Boardmaker 7 and understand how frustrating this can be. To help get you up and running more smoothly, here’s a set of frequently asked questions and answers.

Question Answer

Can I update to 7.0.4 or 7.0.5 when I choose, for example after I return from summer vacation?

Status: Helpful tip

Yes, you could even choose to wait until after our next release and benefit from both releases via a singular update. Waiting for the next release will allow customers to uninstall and reinstall the solution once.

What are the steps customers will need to take to update to Boardmaker 7.0.4?

Status: Helpful tip

1. Mac and Windows Customers will need to uninstall all previous version of Boardmaker prior to installing 7.0.4.

2. After the software has been uninstalled, download the new versions here

How do I backup files from the Chromebook editor?

Status: Helpful tip

  1. Open the Files app on your Chromebook
  2. Expand the Boardmaker 7 Editor Folder
  3. Open a second instance of the Files App and create a new folder called Boardmaker Back Up in a location outside of the Boardmaker 7 Editor folder, for ex. in your Google Drive
  4. In the Boardmaker 7 Editor folder, select all individual files and folders
  5. Copy your selections and paste them into your Boardmaker Back Up folder
  6. Uninstall Boardmaker 7 Editor by doing the following:
    a. Open the Play Store
    b. Select in the search bar and search for Boardmaker 7 Editor
    c. Select Boardmaker 7 Editor in the list of results
    d. Select Uninstall button
    e. In the confirmation window, select Uninstall
  7. With the Play Store window still open, select Install on the Boardmaker 7 Editor page
  8. After installation is complete, open the Boardmaker 7 Editor application but do not add licensing information or sign in
  9. Close the application
  10. Open the Files app and navigate to your Boardmaker Back Up folder and open it
  11. Go back to the Files app, and open a new window
  12. Navigate to the Boardmaker 7 Editor folder and open it
  13. Arrange the two windows so they are side by side
  14. In your Boardmaker Back Up folder open the Activities folder and copy and paste each individual file and folder that shows within the Activities folder into the corresponding Boardmaker 7 Editor Activities folder
  15. Repeat Step 14 to copy the rest of the individual files and folders from your Boardmaker Back Up folder into the corresponding Boardmaker 7 Editor Templates, Media, appcenter, and errors folders
    a. NOTE: Make sure you are copying the Activities files and folders into Activities, Templates files and folders into Templates, etc.
  16. Copy any other individual files and folders you may have from Boardmaker Back Up to your Boardmaker 7 Editor folder
    17. Launch Boardmaker 7 Editor

How do I manually uninstall and reinstall Boardmaker 7?

Status: Helpful tip

Please do the manual steps below. Note: If you are part of an organization, you may need your IT Dept to push/install this software for you.

Windows

  • From the Windows start menu, open Settings on your device 
  • Select Apps 
  • Under the Apps & features section, select the Boardmaker 7 Editor and/or Boardmaker 7 Student Center
  • Click Uninstall 
  • You will be prompted to confirm that you wish to uninstall; select Uninstall again to confirm 
  • You will see a window that shows the progress of the uninstall. You may also be asked if you want to allow the software to make a change to your machine. Select Yes when you see this window 
  • After the software has been uninstalled, download the new versions here

 

Mac

  • In your Finder window, open Applications

  • Select the Boardmaker 7 app icon then drag it to the trash can to delete

  • After the software has been uninstalled, download the new versions here

  • After the download is complete, double click on the file to run the installation.

  • At the end of installation, it will prompt you to drag the file into the applications folder

  • Once done, return to your desktop and drag the Boardmaker 7 Editor DMG file to the trash can

 

Chromebook

See question below about uninstalling and backing up files on Chromebook.

What is file syncing and what improvements have been made to it?

Status: Helpful tip

  • File syncing is the two-way transfer of files and activities between your computer and your web-based account
  • 7.0.4 corrected the following syncing issues
  • Some accounts were not syncing between the Boardmaker 7 Editor and myBoardmakeronline.com, causing activities to not show correctly in myBoardmakeronline.com
  • Activities were missing in the My Boardmaker section of the Editor for some users
  • File sync restarts after interruption and stops syncing when the user logs out

What does “improved connection, authentication and network experience” mean and how does it relate to me?

Status: Helpful tip

Connection and authentication

Instructors: You will no longer have to go out to the browser to log into the app. This will reduce confusion since you will not be transitioned from app to browser then back again

ITs: Depending on how you have your network set up this may alleviate issues where settings are locked down and the application cannot access the correct URL (domain) to log in with the browser

Network Experience

Instructors: This may vary based on the settings

ITs: You will be able to adjust and tweak network/proxy settings directly through the application instance

How will the 7.0.4 release improve my print experience?

Status: Helpful tip

Release 7.0.4 corrected a bug where print preview was sometimes blank after creating a PDF. Additionally, the “open after creating” option in the create PDF flow now works on Chromebooks.

Why are my activities not syncing between the Editor and the myBoardmaker website?

Status: Resolved with release 7.0.4

This issue was addressed with the release of Boardmaker 7.0.4 on July 8, 2021.

Why am I unable to download an activity when it’s details have been edited on myBoardmaker?

Status: Resolved 2/16/2021

Our team released a Site and Services Update that addressed this issue on the evening of February 16th.

Why am I not seeing results under My Media when searching in symbols?

Status: Resolved with release 7.0.4

This issue was addressed with the release of Boardmaker 7.0.4 on July 8, 2021.

Why is drag and drop lagging or not placing items?

Status: Helpful tip

Drag and drop works correctly if you have your monitor scaled at 100%, but if you change it to be higher than 100%, this will cause it to lag.

What was included in the latest Boardmaker 7 Editor Release?

Status: Released

To view the most updated release notes, clickhere. 

How do I check which version of the software I’m using?

Status: Helpful tip

Windows/Chromebook 

1. Open the Boardmaker 7 Editor  

2. Click the 3 lines menu button in the top left 

3. Scroll down, click “About Boardmaker 7 Editor” 

4. The version number will be listed in the window that pops up  

Mac  

1. Open the Boardmaker 7 Editor  

2. Go to the menu bar at the top of the screen and click "Boardmaker 7 Editor"  

3. Select “About Boardmaker 7 Editor”  

4. The version number will be listed below the logo on the window that pops up  

What should I do if I have previously installed Boardmaker 7 and it was working for me, but now I see the message I was when I had the pre-release version of it?

Status: Helpful tip

Boardmaker 7 installer error

This will require a complete uninstall and reinstall of the software and requires that you have administrator privileges, so your IT team may need to become involved. If you have administrator privileges, you can download the full installer here, uninstall the current version, and run the full new install.

If you are running on a Mac, you may see a dialog popup that says “an update is ready to install. Boardmaker 7 is trying to add a helper tool.” At this point, you need to enter the administrator username and password for the update to complete.

What URLs do I need to whitelist if I am working in an organization that blocks traffic coming from some outside websites?

Status: Helpful tip

Customers may be required to whitelist certain addresses to be able to successfully install the software and login with their subscription account, student account or activate a perpetual license or trial. Here is the complete list here.

What should I do if I try to print a PDF of an activity and it’s coming up blank or not showing updates I’ve made?

Status: Resolved with release 7.0.4

This issue was addressed with the release of Boardmaker 7.0.4 on July 8, 2021.

What should I do if it takes a long time for the Editor to load?

Status: Work in progress

We’re aware of this issue and are working to resolve it as quickly as possible.

What should I do if my organization is using a proxy server and I get ‘timed out’ error messages?

Status: Resolved with release 7.0.4

This issue was addressed with the release of Boardmaker 7.0.4 on July 8, 2021. With the release of 7.0.4, IT Departments can configure appropriate network settings. If you continue to experience any errors, please contact our Support Team to be connected with our Network Engineer.

What should I do if am getting an ‘initializing file handler’ error and then my Mac freezes?

Status: Resolved if you take these steps

Please update your operating system and this should quickly solve your issue. 

What should I do if I get a malicious software pop-up when trying to install Editor on my Mac?

Status: Resolved with release 7.0.4

Boardmaker 7 editor Error message

This issue was addressed with the release of Boardmaker 7.0.4 on July 8, 2021.

How do I save Boardmaker 7 activities when editing on a Chromebook?

Status: Resolved if you take these steps

We have created a support article on this topic.

How do I create a PDF or print from a Chromebook?

Status: Resolved if you take these steps

We have created a support article on this topic. 

What are the steps Chromebook customers will need to take to update to Boardmaker 7.0.5?

Status: Helpful Tip

Chromebook customers will use the Play Store app to update. No uninstallation is necessary.

Why is Boardmaker 7.0.5 only available on Chromebook?

Status: Helpful Tip

Boardmaker 7.0.5 addresses a small bug found only in Chromebooks.

How do I backup files from the Boardmaker 7 Editor if I choose to uninstall Boardmaker 7 from my Chromebook?

Status: Helpful Tip

  1. Open the Files App on your Chromebook 
  2. Expand the Boardmaker 7 Editor folder 
  3. Open a second instance of the Files App and create a new folder called Boardmaker Back Up in a location outside of the Boardmaker 7 Editor folder such as in Google Drive 
  4. In the Boardmaker 7 Editor folder, select all folders 
  5. Copy your selection and paste it into your new Boardmaker Back Up folder 
  6. Uninstall Boardmaker 7.0.3 or any other previous versions of Boardmaker 7 by taking the following steps:
    1. Open Play Store app 
    2. In the top right corner, click the circle icon with your initial or avatar 
    3. Click manage apps & devices 
    4. Click manage 
    5. Click Boardmaker 7 Editor 
    6. Click Uninstall 
    7. Click uninstall in the confirmation window 
  7. Install Boardmaker 7.0.4 directly from the Google Play Store  
  8. Open Boardmaker 7.0.4, but do not activate your license or sign in 
  9. Close Boardmaker 7.0.4 
  10. Return to your new Boardmaker Back Up folder and copy all of the individual files that exist outside of the Activities and Media folders 
  11. Open a new Files App window and paste these files into your new Boardmaker 7 Editor folder 
  12. Repeat this process for the individual files and folders within the Activities folder, copying them into the Boardmaker 7 Editor folder > Activities folder 
  13. Repeat for Media, Errors, Templates, and Appcenter folders 
  14. Launch Boardmaker 7.0.4  

What is included with 7.0.5 on Chromebook?

Release 7.0.5 corrected an issue with template availability on Chromebooks.

Introduction

We’re aware of some issues preventing customers from properly using Boardmaker 7 and understand how frustrating this can be. To help get you up and running more smoothly, here’s a set of frequently asked questions and answers.

Question Answer

Can I update to 7.0.4 or 7.0.05when I choose, for example, after I return from summer vacation?

Status: Helpful tip

Yes, you could even choose to wait until after our next release and benefit from both releases via a singular update. Waiting for the next release will allow customers to uninstall and reinstall the solution once.

What are the steps customers will need to take to update to Boardmaker 7.0.4?

Status: Helpful tip

  • Mac and Windows Customers will need to uninstall all previous version of Boardmaker prior to installing 7.0.4
  • After the software has been uninstalled, download the new versions here

What does “improved connection, authentication and network experience” mean and how does it relate to me?

Status: Helpful tip

Connection and authentication

Instructors: You will no longer have to go out to the browser to log into the app. This will reduce confusion since you will not be transitioned from app to browser then back again

ITs: Depending on how you have your network set up this may alleviate issues where settings are locked down and the application cannot access the correct URL (domain) to log in with the browser

Network Experience

Instructors: This may vary based on the settings

ITs: You will be able to adjust and tweak network/proxy settings directly through the application instance

How do I manually uninstall and reinstall Boardmaker 7?

Status: Helpful tip

Please do the manual steps below. Note: If you are part of an organization, you may need your IT Dept to push/install this software for you.

Windows

  • From the Windows start menu, open Settings on your device 
  • Select Apps 
  • Under the Apps & features section, select the Boardmaker 7 Editor and/or Boardmaker 7 Student Center
  • Click Uninstall 
  • You will be prompted to confirm that you wish to uninstall; select Uninstall again to confirm 
  • You will see a window that shows the progress of the uninstall. You may also be asked if you want to allow the software to make a change to your machine. Select Yes when you see this window 
  • After the software has been uninstalled, download the new versions here

 

Mac

  • In your Finder window, open Applications

  • Select the Boardmaker 7 app icon then drag it to the trash can to delete

  • After the software has been uninstalled, download the new versions here

  • After the download is complete, double click on the file to run the installation.

  • At the end of installation, it will prompt you to drag the file into the applications folder

  • Once done, return to your desktop and drag the Boardmaker 7 Editor DMG file to the trash can

 

Chromebook

  • Open Play Store app
  • In the top right corner, click the circle icon with your initial or avatar
  • Click My apps & games
  • Click Installed
  • Click Boardmaker 7 Editor
  • Click Uninstall
  • Click uninstall in the confirmation window
  • To reinstall, then click the install button

 

iPad OS

  1. Touch and hold an app you want to delete to open a quick actions menu, then tap Delete App. 
  1. If the apps begin to jiggle, tap the "X"  on the app you want to delete. 
  1. Tap Delete. 
  1. If the apps are still jiggling, tap Done at the top right. 
  1. Open Appstore app 
  1. Search Boardmaker 7 Student Center 
  1. Tap Boardmaker 7 Student Center 
  1. Tap the cloud with down arrow icon to download 

 

What should I do if I cannot download new activities to the Boardmaker 7 Student Center or am having issues playing previously downloaded activities?

Status: Work in Progress

We are aware of an issue in the Boardmaker 7 Student Center that has prevented users from downloading new activities and disrupted the ability to play previously downloaded activities since the release on November 17th. We have solved some of these issues in a Services release in January, but we realize there are still issues that need to be resolved.

What should I do if my PODD books aren’t working properly in Boardmaker 7?

Status: Work in Progress

We are currently experiencing issues in the conversion process and are working to resolve it as quickly as possible. Please contact Support if you need a temporary copy of Boardmaker v6.

I’m a Tobii Dynavox eye gaze user with an I-12/I-15, why can’t I play activities created in the Boardmaker 7 Editor in the legacy Student Center app? 

Status: Resolved 2/16/2021

Our team released a Site and Services Update on the evening of February 16th, 2021 that made Legacy Student Center fully compatible with Boardmaker 7 activities.

What should I do if my images aren’t loading properly in Core First Learning, Expedition Education, Reading Avenue and Book Bridge? 

Status: Resolved 3/1/2021

All images are visible when playing Core First Learning, Reading Avenue, Book Bridge, and Expedition Education activities in the Boardmaker 7 Student Center and the legacy Boardmaker Student Center.

NOTE: Activities that are in a user’s playlist will not automatically be fixed. Users must remove the affected activities from their student and instructor playlists and reassign them to see the images.

When I try to play Reading Avenue activities that have recordings, none of them are playing, why?

Status: Resolved with release 7.0.4

This issue was addressed with the release of Boardmaker 7.0.4 on July 8, 2021.

What should I do if it takes a long time for the Student Center to load?

Status: Work in progress

We’re aware of this issue and are working to resolve it as quickly as possible

How do I check which version of the software I’m using?

Status: Helpful tip

Windows/Chromebook/Mac/iPad 

1. Open the Boardmaker 7 Student Center  

2. Click on the "Menu" button in the top left corner next to the 3 dots  

3. Select "Settings” then select “About"  

4. The version number will be listed  

What are the steps Chromebook customers will need to take to update to Boardmaker 7.0.5?

Status: Helpful tip

Chromebook customers will use the Play Store app to update. No uninstallation is necessary.

Why is Boardmaker 7.0.5 only available on Chromebook?

Boardmaker 7.0.5 addresses a small bug found only in Chromebooks.

What is included with 7.0.5 on Chromebook?

Release 7.0.5 corrected an issue with template availability on Chromebooks.

What was included in the latest Boardmaker 7 Student Center Release?

Status: Helpful tip

To view the most updated release notes, clickhere.

Introduction

We’re aware of some issues preventing customers from properly using Boardmaker 7 and understand how frustrating this can be. To help get you up and running more smoothly, here’s a set of frequently asked questions and answers.

Question Answer

What should I do if my images aren’t loading properly in Core First Learning, Expedition Education, Reading Avenue and Book Bridge? 

Status: Resolved 3/1/2021

All images are visible when playing Core First Learning, Reading Avenue, Book Bridge, and Expedition Education activities in the Boardmaker 7 Student Center and the legacy Boardmaker Student Center.

NOTE: Activities that are in a user’s playlist will not automatically be fixed. Users must remove the affected activities from their student and instructor playlists and reassign them to see the images.                                                                                                                                                                                                                                                                                                                                                          

When I try to play Reading Avenue activities that have recordings, none of them are playing, why?

Status: Resolved with release 7.0.4

This issue was addressed with the release of Boardmaker 7.0.4 on July 8, 2021.

I'm trying to use a template and it's not working. Do you have a list of templates that are broken?

Status: Work in Progress

Here is the list of Print and Interactive Templates by language that are currently broken and will be fixed in a coming release:

Australia/Australia Print Templates/Books and Presentations/Book - Picture Only (Landscape).bptf
Australia/Australia Print Templates/Books and Presentations/Book - Picture Only (Landscape).bstf
Australia/Australia Print Templates/Books and Presentations/Book - Text Left (Landscape).bptf
Australia/Australia Print Templates/Books and Presentations/Book - Text Left (Landscape).bstf
Australia/Australia Print Templates/Books and Presentations/Book - Text Only (Landscape).bptf
Australia/Australia Print Templates/Books and Presentations/Book - Text Only (Landscape).bstf
Australia/Australia Print Templates/Books and Presentations/Book - Text Right (Landscape).bptf
Australia/Australia Print Templates/Books and Presentations/Book - Text Right (Landscape).bstf

Danish/Danish Print Templates/Bog - kun billeder (landskab).bptf
Danish/Danish Print Templates/Bog - kun billeder (landskab).bstf
Danish/Danish Print Templates/Bog - kun tekst (landskab).bptf
Danish/Danish Print Templates/Bog - kun tekst (landskab).bstf
Danish/Danish Print Templates/Bog - tekst højre (Landskab).bptf
Danish/Danish Print Templates/Bog - tekst højre (Landskab).bstf
Danish/Danish Print Templates/Bog - tekst venstre (landskab).bptf
Danish/Danish Print Templates/Bog - tekst venstre (landskab).bstf

Finnish/Finnish Print Templates/Kirja - Pelkkä kuva (vaaka).bptf
Finnish/Finnish Print Templates/Kirja - Pelkkä kuva (vaaka).bstf
Finnish/Finnish Print Templates/Kirja - Pelkkä teksti (vaaka).bptf
Finnish/Finnish Print Templates/Kirja - Pelkkä teksti (vaaka).bstf
Finnish/Finnish Print Templates/Kirja - Teksti oikealla (vaaka).bptf
Finnish/Finnish Print Templates/Kirja - Teksti oikealla (vaaka).bstf
Finnish/Finnish Print Templates/Kirja - Teksti vasemmalla (vaaka).bptf
Finnish/Finnish Print Templates/Kirja - Teksti vasemmalla (vaaka).bstf

French/French Print Templates/Cahier de communication Core First 6x6.bptf
French/French Print Templates/Cahier de communication Core First 7x9.bptf
French/French Print Templates/Livre - Images (paysage).bptf
French/French Print Templates/Livre - Images (paysage).bstf
French/French Print Templates/Livre - Text à gauche (paysage).bptf
French/French Print Templates/Livre - Text à gauche (paysage).bstf
French/French Print Templates/Livre - Texte uniquement (paysage).bptf
French/French Print Templates/Livre - Texte uniquement (paysage).bstf
French/French Print Templates/Livre - Texte à droite (paysage).bptf
French/French Print Templates/Livre - Texte à droite (paysage).bstf

German/German Print Templates/Buch - Nur Bild (Querformat).bptf
German/German Print Templates/Buch - Nur Bild (Querformat).bstf
German/German Print Templates/Buch - Nur Text (Querformat).bptf
German/German Print Templates/Buch - Nur Text (Querformat).bstf
German/German Print Templates/Buch - Text links (Querformat).bptf
German/German Print Templates/Buch - Text links (Querformat).bstf
German/German Print Templates/Buch - Text rechts (Querformat).bptf
German/German Print Templates/Buch - Text rechts (Querformat).bstf

Italian/Italian Print Templates/Libro - Solo Figura (Orizzontale).bptf
Italian/Italian Print Templates/Libro - Solo Figura (Orizzontale).bstf
Italian/Italian Print Templates/Libro - Solo Testo (Orizzontale).bptf
Italian/Italian Print Templates/Libro - Solo Testo (Orizzontale).bstf
Italian/Italian Print Templates/Libro - Testo a destra (orizzontale).bptf
Italian/Italian Print Templates/Libro - Testo a destra (orizzontale).bstf
Italian/Italian Print Templates/Libro - Testo a sinistra (orizzontale).bptf
Italian/Italian Print Templates/Libro - Testo a sinistra (orizzontale).bstf

Norwegian/Norwegian Interactive Templates/Stemple - Små symboler.bptf
Norwegian/Norwegian Interactive Templates/Stemple - Små symboler.bstf
Norwegian/Norwegian Interactive Templates/Stemple - Store symboler.bptf
Norwegian/Norwegian Interactive Templates/Stemple - Store symboler.bstf
Norwegian/Norwegian Print Templates/Bok - Kun bilde (Landskap).bptf
Norwegian/Norwegian Print Templates/Bok - Kun bilde (Landskap).bstf
Norwegian/Norwegian Print Templates/Bok - Kun tekst (Landskap).bptf
Norwegian/Norwegian Print Templates/Bok - Kun tekst (Landskap).bstf
Norwegian/Norwegian Print Templates/Bok - Tekst venstre (Landskap).bptf
Norwegian/Norwegian Print Templates/Bok - Tekst venstre (Landskap).bstf
Norwegian/Norwegian Print Templates/Bok - Test høyre (Landskap).bptf
Norwegian/Norwegian Print Templates/Bok - Test høyre (Landskap).bstf

Polish/Polish Print Templates/Książka - tekst po lewej stronie, poziomo.bptf
Polish/Polish Print Templates/Książka - tekst po lewej stronie, poziomo.bstf
Polish/Polish Print Templates/Książka - tekst po prawej stronie, poziomo.bptf
Polish/Polish Print Templates/Książka - tekst po prawej stronie, poziomo.bstf
Polish/Polish Print Templates/Książka - tylko ilustracje, poziomo.bptf
Polish/Polish Print Templates/Książka - tylko ilustracje, poziomo.bstf
Polish/Polish Print Templates/Książka - tylko tekst, poziomo.bptf
Polish/Polish Print Templates/Książka - tylko tekst, poziomo.bstf

Portuguese-BR/Portuguese-BR Print Templates/Livro - Somente imagem (Paisagem).bptf
Portuguese-BR/Portuguese-BR Print Templates/Livro - Somente imagem (Paisagem).bstf
Portuguese-BR/Portuguese-BR Print Templates/Livro - Texto à direita (paisagem).bptf
Portuguese-BR/Portuguese-BR Print Templates/Livro - Texto à direita (paisagem).bstf
Portuguese-BR/Portuguese-BR Print Templates/Livro - Texto à esquerda (paisagem).bptf
Portuguese-BR/Portuguese-BR Print Templates/Livro - Texto à esquerda (paisagem).bstf
Portuguese-BR/Portuguese-BR Print Templates/Livro - somente texto (paisagem).bptf
Portuguese-BR/Portuguese-BR Print Templates/Livro - somente texto (paisagem).bstf

Russian/Russian Print Templates/Книга - Текст слева (альбомная ориентация).bptf
Russian/Russian Print Templates/Книга - Текст слева (альбомная ориентация).bstf
Russian/Russian Print Templates/Книга - Текст справа (альбомная ориентация).bptf
Russian/Russian Print Templates/Книга - Текст справа (альбомная ориентация).bstf
Russian/Russian Print Templates/Книга - Только картинки (альбомная ориентация).bptf
Russian/Russian Print Templates/Книга - Только картинки (альбомная ориентация).bstf
Russian/Russian Print Templates/Книга - Только текст (альбомная ориентация).bptf
Russian/Russian Print Templates/Книга - Только текст (альбомная ориентация).bstf

Spanish/Spanish Print Templates/Libro - Solo imágenes (Horizontal).bptf
Spanish/Spanish Print Templates/Libro - Solo imágenes (Horizontal).bstf
Spanish/Spanish Print Templates/Libro - Solo texto (Horizontal).bptf
Spanish/Spanish Print Templates/Libro - Solo texto (Horizontal).bstf
Spanish/Spanish Print Templates/Libro - Texto a la derecha (Horizontal).bptf
Spanish/Spanish Print Templates/Libro - Texto a la derecha (Horizontal).bstf
Spanish/Spanish Print Templates/Libro - Texto a la izquierda (Horizontal).bptf
Spanish/Spanish Print Templates/Libro - Texto a la izquierda (Horizontal).bstf

Swedish/Swedish Interactive Templates/Skriva fritt.bptf
Swedish/Swedish Interactive Templates/Skriva fritt.bstf
Swedish/Swedish Interactive Templates/Skriva inledning-avslutning.bptf
Swedish/Swedish Interactive Templates/Skriva inledning-avslutning.bstf
Swedish/Swedish Interactive Templates/Skriva kategori-mening.bptf
Swedish/Swedish Interactive Templates/Skriva kategori-mening.bstf
Swedish/Swedish Interactive Templates/Skriva lätta sekvenser.bptf
Swedish/Swedish Interactive Templates/Skriva lätta sekvenser.bstf
Swedish/Swedish Print Templates/Bok - endast bild (liggande).bptf
Swedish/Swedish Print Templates/Bok - endast bild (liggande).bstf
Swedish/Swedish Print Templates/Bok - text endast (liggande).bptf
Swedish/Swedish Print Templates/Bok - text endast (liggande).bstf
Swedish/Swedish Print Templates/Bok - text höger (liggande).bptf
Swedish/Swedish Print Templates/Bok - text höger (liggande).bstf
Swedish/Swedish Print Templates/Bok - text vänster (liggande).bptf
Swedish/Swedish Print Templates/Bok - text vänster (liggande).bstf

UK/UK Print Templates/Books and Presentations/Book - Picture Only (Landscape).bptf
UK/UK Print Templates/Books and Presentations/Book - Picture Only (Landscape).bstf
UK/UK Print Templates/Books and Presentations/Book - Text Left (Landscape).bptf
UK/UK Print Templates/Books and Presentations/Book - Text Left (Landscape).bstf
UK/UK Print Templates/Books and Presentations/Book - Text Only (Landscape).bptf
UK/UK Print Templates/Books and Presentations/Book - Text Only (Landscape).bstf
UK/UK Print Templates/Books and Presentations/Book - Text Right (Landscape).bptf
UK/UK Print Templates/Books and Presentations/Book - Text Right (Landscape).bstf

US/US Print Templates/Books and Presentations/Book - Picture Only (Landscape).bptf
US/US Print Templates/Books and Presentations/Book - Picture Only (Landscape).bstf
US/US Print Templates/Books and Presentations/Book - Text Left (Landscape).bptf
US/US Print Templates/Books and Presentations/Book - Text Left (Landscape).bstf
US/US Print Templates/Books and Presentations/Book - Text Only (Landscape).bptf
US/US Print Templates/Books and Presentations/Book - Text Only (Landscape).bstf
US/US Print Templates/Books and Presentations/Book - Text Right (Landscape).bptf
US/US Print Templates/Books and Presentations/Book - Text Right (Landscape).bstf

Introduction

We’re aware of some issues preventing customers from properly using Boardmaker 7 and understand how frustrating this can be. To help get you up and running more smoothly, here’s a set of frequently asked questions and answers.

Question Answer

What is file syncing and what improvements have been made to it?

Status: Helpful tip

  • File syncing is the two-way transfer of files and activities between your computer and your web-based account
  • 7.0.4 corrected the following syncing issues:

1. Some accounts were not syncing between the Boardmaker 7 Editor and myBoardmakeronline.com, causing activities to not show correctly in myBoardmakeronline.com

2. Activities were missing in the My Boardmaker section of the Editor for some users

3. File sync restarts after interruption and stops syncing when the user logs out

What URLs do I need to whitelist if I am working in an organization that blocks traffic coming from some outside websites?

Status: Helpful tip

Customers may be required to whitelist certain addresses to be able to successfully install the software and login with their subscription account, student account or activate a perpetual license or trial. View the complete list here.

What should I do if I cannot download new activities to the Boardmaker 7 Student Center or am having issues playing previously downloaded activities?

Status: Resolved 2/16/2021

Our team released a Site and Services Update that addressed this issue on the evening of February 16th.

Why are my activities not syncing between the Editor and the myBoardmaker website?

Status: Resolved with release 7.0.4

This issue was addressed with the release of Boardmaker 7.0.4 on July 8, 2021.

Why am I unable to download an activity when it’s details have been edited on myBoardmaker?

Status: Resolved 2/16/2021

Our team released a Site and Services Update that addressed this issue on the evening of February 16th.