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Boardmaker 7
Overview
We're aware of some issues preventing our customers from properly using Boardmaker 7 and would like to offer guidance. Start by selecting an area for answers to frequently asked questions.
We’re aware of some issues preventing customers from properly using Boardmaker 7 and understand how frustrating this can be. To help get you up and running more smoothly, here’s a set of frequently asked questions and answers.
| Question | Answer |
| How do I update to Boardmaker Editor 7.2.0? | Users on Boardmaker Editor 7.1.0 will see an Update Available button in the Editor. Click Update Available and follow the prompts to Download and Update. Users on version 7.0.4 or older will need to uninstall Boardmaker 7 Editor, download 7.2.0 from here, and then install. Chromebook users will update from Google Play Store, with no uninstallation necessary for Chromebooks. |
| Which templates are being added back? | Boardmaker 7.2.0 re-introduces several templates that had previously been removed. For the full list of available templates, click here. |
| What changes will users see after installing the Boardmaker 7 Editor with the TD Updater? Status: Helpful Tip | Customers will now be notified from inside the software when a new update is available and given the ability to control when new updates are applied, without the need for them to manually uninstall/reinstall to receive future updates. |
| Why is the TD Updater only available for Windows and Mac? What about Chromebook users? Status: Helpful Tip | Chromebook users will continue to recieve updates to the Boardmaker 7 Editor through the Google Play Store. |
| How will I know if the TD Updater is working? Will you continue to provide announcments about new updates when they are released? Status: Helpful Tip | We will continue to notify users of future Boardmaker 7 Editor improvements. In addition, users will now be notified of new updates directly through the Boardmaker 7 Editor application. |
| Is it possible for an IT department to turn off updates on instructors' machines? Status: Helpful Tip | Yes. IT departments that deploy the software through a push install will have the ability to turn off "Auto Check for Updates" and "Auto Download Udpates" through optional paramerts that can be set during the push install. If the software is installed manually these settings can also be turned off directly through the TD Updater applications that gets installed with the application. |
| Can an IT department turn off automatic check/download updates for just the Student Center and not the Editor, or vice versa? Status: Helpful Tip | No. Turning off Check for Updates and/or Automatically Download Updates turns them off for all Boardmaker 7 applications intalled on those devices. Please see our IT Deployment Guide for additional advanced installation support. |
| What Settings are available in the TD Updater? Status: Helpful Tip | The TD Updater allows users to turn on/off Auto-Check for Updates and Auto-Download for Updates. When Auto-Check for Updates is turned off users will not be notified of new updates and will have to Check for Updates to see if a new update is available. When Automatically Download is turned off, new updates will not be downloaded until the user initiates the update. |
| What troubleshooting tools are available in the TD Updater? Status: Helpful Tip | If an update is unsuccessful, the TD Updater will offer users the ability to Rollback and/or Repair. Rollback uninstalls the current version of the software and reinstalls the previous version if an user is having trouble using the software after an update. Note: This option will only be available for future updates. It is not possible to rollback to version 7.0.4 from version 7.1.0. Users will be given the option to Repair an update if the initial update fails. Using the repair option will reinstall the latest release version. |
| Why did you create a separate TD Updater tool instead of building the update functionality into the Boardmaker 7 Editor? Status: Helpful Tip | The TD Updater was built as a separate application based on current best practices. Creating a separate tool also allows us to use the same update mechanism for the Boardmaker 7 Editor and, eventually the Boardmaker 7 Student Center, so that customers who are using both applications can update through a single tool. |
| How long will it take for the software to update when a new update is initiated? Status: Helpful Tip | Update length will vary bases on an array of variables, including the size of the update, internet speed and bandwidth, computer specs, and the process used to deploy the update. |
| Does the Student Center also get updates through the TD Updater? Status: Helpful Tip | Currently, the TD Updater is only available for the Boardmaker 7 Editor. The TD Updater may be made available for the Boardmaker 7 Student Center in a future release of the Student Center. Customers will be notified when this is available. |
| What happens if my computer shuts down while I am in the middle of downloading or applying an update? Status: Helpful Tip | If the update is interrupted because of a system restart you will need to reinitiate the update through the application or through the TD Updater. |
| If I turn off updates for my instructors, how will I need to update their devices? Status: Helpful Tip | Please see the Boardmaker 7 IT Deployment Guide for advanced installation support, including information on push controls and related parameters. |
| Why does my entire screen turn white while using the Editor? Status: Helpful Tip | We are aware of a problem and working on a fix. In the meantime we have a workaround that is very often effective. Please see the guide here. |
| Why does my Editor show the rocket logo on the left, but the right side is blank? Status: Resolved with release of 7.1.0 | We implemented a fix for this in Boardmaker 7.1.0. If you haven’t yet updated, please update. If the problem persists after updating, please contact support. |
| What should I do if I can’t open some of the Activities to Go in my Editor? Status: Helpful Tip | If you do not see thumbnails of Activities-to-Go activities you have added to your curriculum in the My Curriculum section of the Boardmaker Editor, you may be able to access the activities in the Editor through the Open menu. Read this guide here. |
| Why aren’t my activities syncing between the Editor and website? Status: Work in progress | The release of the 7.0.4 version of the Editor in July included many improvements to syncing. Best practices for syncing are: saving to correct folder, not using any special characters in the title, file sizes under 120MB, returning to the dashboard of the editor after saving, and allowing the Editor to stay open until the activity syncs. |
| Can I update to 7.2.0 when I choose? Status: Helpful tip | Yes, but you won't be able to receive any additional updates to the software until you install 7.2.0. |
| How do I manually uninstall and reinstall Boardmaker 7? Status: Helpful tip | Please do the manual steps below. Note: If you are part of an organization, you may need your IT Dept to push/install this software for you. Windows
Mac
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| What should I do if my PODD books aren’t working properly in Boardmaker 7? Status: Work in Progress | We are currently experiencing issues in the conversion process and are working to resolve it as quickly as possible. Please visit our PODD in Boardmaker 7 page for assistance with PODD printing. |
| Why is drag and drop lagging or not placing items? Status: Helpful tip | Drag and drop works correctly if you have your monitor scaled at 100%, but if you change it to be higher than 100%, this will cause it to lag. |
| What was included in the latest Boardmaker 7 Editor Release? Status: Released | To view the most updated release notes, click here. |
| What is the latest version of software and how do I check which version I’m using? Status: Helpful tip | Windows, Mac, Chromebook are now on version 7.2.0 Windows/Chromebook 1. Open the Boardmaker 7 Editor 2. Click the 3 lines menu button in the top left 3. Scroll down, click “About Boardmaker 7 Editor” 4. The version number will be listed in the window that pops up Mac 1. Open the Boardmaker 7 Editor 2. Go to the menu bar at the top of the screen and click "Boardmaker 7 Editor" 3. Select “About Boardmaker 7 Editor” 4. The version number will be listed below the logo on the window that pops up |
| What URLs do I need to whitelist if I am working in an organization that blocks traffic coming from some outside websites? Status: Helpful tip | Customers may be required to whitelist certain addresses to be able to successfully install the software and login with their subscription account, student account or activate a perpetual license or trial. Here is the complete list here. |
| What should I do if it takes a long time for the Editor to load? Status: Work in progress | We’re aware of this issue and are working to resolve it as quickly as possible. |
| What should I do if am getting an ‘initializing file handler’ error and then my Mac freezes? Status: Resolved if you take these steps | Please update your operating system and this should quickly solve your issue. |
| How do I save Boardmaker 7 activities when editing on a Chromebook? Status: Resolved if you take these steps | We have created a support article on this topic. |
| How do I create a PDF or print from a Chromebook? Status: Resolved if you take these steps | We have created a support article on this topic. |
We’re aware of some issues preventing customers from properly using Boardmaker 7 and understand how frustrating this can be. To help get you up and running more smoothly, here’s a set of frequently asked questions and answers.
| Question | Answer |
| Why does my screen go blank on my iPad with iOS 15.x after the first activity? Status: Work in progress | We are aware of an issue for users who are using iPads on iOS 15.x or iOS devices that do not meet our requirements that causes the screen to go grey on the 2nd activity. Try tapping “Menu” twice as a workaround. |
| Can I update to 7.0.4 or 7.0.05 when I choose? Status: Helpful tip | Yes, you could even choose to wait until after our next release and benefit from both releases via a singular update. Waiting for the next release will allow customers to uninstall and reinstall the solution once. |
| What are the steps customers will need to take to update to Boardmaker 7.0.4? Status: Helpful tip |
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| What does “improved connection, authentication and network experience” mean and how does it relate to me? Status: Helpful tip | Connection and authentication Instructors: You will no longer have to go out to the browser to log into the app. This will reduce confusion since you will not be transitioned from app to browser then back again ITs: Depending on how you have your network set up this may alleviate issues where settings are locked down and the application cannot access the correct URL (domain) to log in with the browser Network Experience Instructors: This may vary based on the settings ITs: You will be able to adjust and tweak network/proxy settings directly through the application instance |
| How do I manually uninstall and reinstall Boardmaker 7? Status: Helpful tip | Please do the manual steps below. Note: If you are part of an organization, you may need your IT Dept to push/install this software for you. Windows
Mac
|
| When I try to play Reading Avenue activities that have recordings, none of them are playing, why? Status: Resolved with release 7.0.4 | This issue was addressed with the release of Boardmaker 7.0.4 on July 8, 2021. |
| What should I do if it takes a long time for the Student Center to load? Status: Work in progress | We’re aware of this issue and are working to resolve it as quickly as possible |
| How do I check which version of the software I’m using? Status: Helpful tip | Windows/Chromebook/Mac/iPad 1. Open the Boardmaker 7 Student Center 2. Click on the "Menu" button in the top left corner next to the 3 dots 3. Select "Settings” then select “About" 4. The version number will be listed |
| What are the steps Chromebook customers will need to take to update to Boardmaker 7.0.5? Status: Helpful tip | Chromebook customers will use the Play Store app to update. No uninstallation is necessary. |
| Why is Boardmaker 7.0.5 only available on Chromebook? | Boardmaker 7.0.5 addresses a small bug found only in Chromebooks. |
| What is included with 7.0.5 on Chromebook? | Release 7.0.5 corrected an issue with template availability on Chromebooks. |
| What was included in the latest Boardmaker 7 Student Center Release? Status: Helpful tip | To view the most updated release notes, click here. |
We’re aware of some issues preventing customers from properly using Boardmaker 7 and understand how frustrating this can be. To help get you up and running more smoothly, here’s a set of frequently asked questions and answers.
| Question | Answer |
| What should I do if I can’t open some of the Activities to Go in my Editor? Status: Help Tip | If you do not see thumbnails of Activities-to-Go activities you have added to your curriculum in the My Curriculum section of the Boardmaker Editor, you may be able to access the activities in the Editor through the Open menu. Read this guide here. |
| What should I do if my images aren’t loading properly in Core First Learning, Expedition Education, Reading Avenue and Book Bridge? Status: Resolved 3/1/2021 | All images are visible when playing Core First Learning, Reading Avenue, Book Bridge, and Expedition Education activities in the Boardmaker 7 Student Center and the legacy Boardmaker Student Center. NOTE: Activities that are in a user’s playlist will not automatically be fixed. Users must remove the affected activities from their student and instructor playlists and reassign them to see the images. |
| I'm trying to use a template and it's not working. Do you have a list of templates that are broken? Status: Work in Progress | Here is the list of Print and Interactive Templates by language that are currently broken and will be fixed in a coming release: Australia/Australia Print Templates/Books and Presentations/Book - Picture Only (Landscape).bptf UK/UK Print Templates/Books and Presentations/Book - Picture Only (Landscape).bptf US/US Print Templates/Books and Presentations/Book - Picture Only (Landscape).bptf |
We’re aware of some issues preventing customers from properly using Boardmaker 7 and understand how frustrating this can be. To help get you up and running more smoothly, here’s a set of frequently asked questions and answers.
| Question | Answer |
| What is file syncing and what improvements have been made to it? Status: Helpful tip |
1. Some accounts were not syncing between the Boardmaker 7 Editor and myBoardmakeronline.com, causing activities to not show correctly in myBoardmakeronline.com 2. Activities were missing in the My Boardmaker section of the Editor for some users 3. File sync restarts after interruption and stops syncing when the user logs out |
| What URLs do I need to whitelist if I am working in an organization that blocks traffic coming from some outside websites? Status: Helpful tip | Customers may be required to whitelist certain addresses to be able to successfully install the software and login with their subscription account, student account or activate a perpetual license or trial. View the complete whitelist. |
| What should I do if I cannot download new activities to the Boardmaker 7 Student Center or am having issues playing previously downloaded activities? Status: Resolved 2/16/2021 | Our team released a Site and Services Update that addressed this issue on the evening of February 16th. |
| Why are my activities not syncing between the Editor and the myBoardmaker website? Status: Resolved with release 7.0.4 | This issue was addressed with the release of Boardmaker 7.0.4 on July 8, 2021. |
| Why am I unable to download an activity when it’s details have been edited on myBoardmaker? Status: Resolved 2/16/2021 | Our team released a Site and Services Update that addressed this issue on the evening of February 16th. |