How can I get eye tracking working again after updating my I-13 / I-16 when the eye tracking lights are out?
This issue pertains to an issue first noticed around 12/7/2020 regarding an update to the Tobii Experience Software for Windows (I-Series) 4.70.
In order to get eye tracking back, until an update to the software is released, please follow the steps below.
- In Windows Settings / Apps, uninstall Tobii Experience Software for Windows (I-Series).
- Open File Manager and navigate to %appdata%\Tobii Dynavox\Update Notifier\Downloads and delete the Tobii Experience Software For Windows (I-Series) folder.
- Download the Tobii I-Series Offline Installer from https://download.mytobiidynavox.com/Tobii%20Device%20Drivers/software/Tobii.I-Series.Offline.Installer_22.214.171.12419.msi
- Install Tobii.I-Series.Offline.Installer_126.96.36.19919.msi.